Returns & Refunds

When a return or refund may apply

Auto Marketplace handles returns and refunds based on order status, product condition, stock confirmation, supplier requirements, and applicable consumer rights. Customers should contact the team as soon as an issue is noticed.

Unavailable items

If a paid item cannot be confirmed from available sources, the team may offer a suitable substitute, a backorder option, an adjusted quote, or a refund-required outcome.

Incorrect or damaged goods

If an order arrives damaged or does not match the confirmed order, customers should provide the order number, product photos, packaging photos, and a short description of the issue. Products should remain unused and in original packaging where possible.

Change-of-mind requests

Change-of-mind returns may be declined for opened, used, installed, special-order, clearance, or business-quoted items. Where a return is accepted, the product must be unused, complete, and suitable for resale.

Items that may not be returnable

Opened lubricants, used fluids, installed lights, electrical products damaged during installation, products missing packaging, and special-order business purchases may not be returnable unless required by law or agreed by the team.

Refund timing

Approved refunds are processed after the team confirms the return or refund-required status. Bank, card, wallet, or payment-provider timing may vary after Auto Marketplace submits the refund.